Latrobe Health Services # (ARHG)

Must register prior to submitting first claim
Code: LHS
Email: [email protected]
Ph: 1300 362 144 - Press 3
(03) 5128 9200
Postal Address: PO Box 41, Morwell VIC 3840
Registration
See AHRG Registration Page
Batch Header: https://www.latrobehealth.com.au/globalassets/healthcare-providers/general-documents/sbkbatchheader.web.pdf
Resubmission Email [email protected]
Include: Amended invoice. No batch header required

Medibank Private(+) (MBP)

Email: Gap Cover - [email protected]
Provider EFT - [email protected]
Ph: 1300 130 460 (Hospital & Provider Advocacy Team)
Postal Address:
Medical and Ancillary Adjustments and Registrations
GPO BOX 9999, Melbourne 3001 No Portal - they send statements
Registration
Adobe Reader DC is essential to complete the form https://www.medibank.com.au/providers/
GapCover Application & Change of Details Form can only be accessed from https://www.medibank.com.au/providers/messaging/
You will need your Provider Name, and Provider Number before the online messaging chat officer will send you the form.
Email to: [email protected]
Provider EFT Form: https://www.medibank.com.au/content/dam/medibank/docs/forms/eft-registration-form.pdf
Resubmission
https://www.medibank.com.au/providers/messaging/
Use Providers’ Messaging Service on the bottom right of the helpdesk screen. Information needed:
Provider number
Provider Name
Service Date
Problem
Patient membership number
Patient name
Patient DoB
Allow a minimum of 30 minutes for process. Wait for email. Check Junk Mail
OR after speaking to the helpdesk, email revised claim with reference number to providercases@ medibank.com.au
FYI Gentu is currently applying the incorrect fees for items 18264. A top-up is needed for the Provider to be paid correctly. Use the messaging to get the correct money for your provider.

Mildura # (ARHG)

Code: MDH
Email: [email protected]
[email protected]
Ph: 03 5021 7091
Postal Address: PO Box 5046, Mildura, VIC 3502
Registration See ARHG Registration page
Resubmission Call 03 521 7091 to discuss rejections
Email: [email protected] no batch header required.